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We value your feedback.
Submit your feedback via the form below.
At Ignite Community Network we are on a continuous journey of improvement. We recognise the valuable role that our Individuals, their families, the Family Network, employees and the wider community play in improving services and outcomes.
We understand that giving feedback can be time consuming and sometimes may be uncomfortable but we welcome feedback – positive or not so positive about any aspect of our business – as it gives us an opportunity to reflect on our services and adapt to changing needs and to improve your experience on your journey with us.
Please view our Delivery of Services Policy and Procedures document to read our policy about Feedback. Ignite Community Network’s policies about Feedback, Complaints and Improvement follow principles of procedural fairness and natural justice and complies with the requirements under the National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018.
Feedback is confidential and given the attention it deserves from the Chief Executive Officer and we invite you to start a conversation with us (anonymously if you wish) in the way you feel comfortable from the options below:
- Writing a letter to: The Chief Executive Officer, Ignite Community Network, Level 1, 449 Yangebup Road COCKBURN CENTRAL WA 6164
- Sending an email to email@example.com
- Verbally over the phone (08) 6499 9913
Ignite Community Network is committed to ensuring that the complaints are handled in a manner which is culturally appropriate, fair courteous and respects the rights and privacy of the person making the complaint (complaints can also be given anonymously). A complaint is defined as any expression of dissatisfaction, however made, about the standard of service, policies, procedures, costs or employees of Ignite Community Network. Ignite Community Network have a detailed complaints procedure to support your right to complain about an aspect, issue or incident that takes place on your journey with us. Advocacy is also available to you, should you need assistance to make a complaint please let us know. Alternatively, advocacy options may be available through the organisations below:
- NDIS Quality and Safeguards Commission
- Disability Services Commission
- Explorability Inc.
- Advocacy WA
- National Disability Advocacy Program
- People with Disabilities WA
- Ethnic Disability Advocacy Centre
- Ombudsman WA
- Health and Disability Services Complaints Office
- Mental Health Advocacy Service
Ignite Community Network aims to resolve complaints in the shortest possible time frame and we will update you of its progress. If we can answer any further questions about making a complaint or its process please let us know, your enquiry will be confidential. We welcome your feedback, compliment or complaint and look forward to hearing from you soon.
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WHAT WE DO
Ignite Community Network promotes a person-centred approach to ensure that the person with a disability is in control of decision making in relation to goals, service delivery and the team that will deliver services. Ignite Community Network will establish a family network as a vehicle to promote a person-centred approach. Ignite Community Network will provide services within the Individual’s tenancy or where the person is sharing with another person. Support Workers will be employed in line with the Social, Community, Home Care and Disability Services Award and the Disability Support Workers Award.
Ignite Community Network promotes a person-centred approach to ensure that the person with a disability is in control of decision making in relation to goals, service delivery and the team that will deliver services. Ignite Community Network will establish a family network as a vehicle to promote a person-centred approach. Ignite Community Network will provide services within the Individual’s tenancy or where the person is sharing with another person.
Support Workers will be employed in line with the Social, Community, Home Care and Disability Services Award and the Disability Support Workers Award.
- Support to access the community
- Support to facilitate/achieve health, wellbeing and fitness goals
- Support to participate in mainstream recreational activities
- Support to pursue hobbies and interests
- Support to build and maintain relationships
- Support to introduce the Individual to new social experiences
- Obtaining a driver’s permit
- Domestic tasks
- Transport training
- Booking activities and events
Access to Employment
Ignite Community Network will support Individuals to develop skills to identify and participate in economic activities.
- Vocational skills development
- Voluntary activities
- Employment support/coordination/ workplace orientation (time limited)
Transition & Support Planning
Ignite Community Network will facilitate services to respond to an unexpected event,crisis, life stage transition, interface with mainstream services as well as developing capacity and resilience strategies.Activities that ICN will provide are:
- Transition from secondary school (where a complex situation emerges)
- Support to maintain employment (where complex situations arise)
- Support to navigate mainstream services e.g. justice system, child protection
- Support to advocate and coordinate issues associated with tenancy
- Coordination of unexpected crisis situations
- Coordination of behaviour and medical supports
- Coordination/planning of changes to current care arrangements
Ignite Community Network will support the parent or guardian in their caring role. Activities that Ignite Community Network will provide include activities identified within the following Services:
- Mentor Support
- Daily Living
- Skill Development
- Access to employment
The function of the family network
Ignite Community Network promotes a person-centred approach to ensure that the person with a disability is in control of decision making of their goals, service delivery and the team that will deliver services. Ignite Community Network will establish a family network as a vehicle to promote a person-centred approach.
The family network brings together people within the family environment along with friends, health care professionals, community groups and other identified stakeholders to assist the Individual to set and achieve goals. The family network promotes open communication and provides safeguarding to assist the Individual to remain safe. The Individual is at the centre of the family network and has choice and control as to who is identified within the family network and the roles and responsibilities of network members.
The Family Network Coordinator facilitates the family network. The Family Network Coordinator will use the Individual’s Service Plan to develop the network. The Service Plan will define roles and responsibilities of each network member and will act as a agreement. The Service Plan will identify how support staff will be recruited, hours of work and activities to achieve goals. The family network will ensure that Individuals are recruited based on the needs of the Individual and their cultural and religious beliefs.