We have developed…
POLICIES AND PROCEDURES
TO GUIDE OUR APPROACH
Ignite Community Network recognises the valuable role that Individuals, their families, the Family Network, employees and the wider community play in improving services and outcomes. We have a comprehensive set of policies and procedures which imbed the vision, mission and values into the standards of practice that include professional, legislative, regulatory and all business requirements.
At Ignite Community Network we aim to ensure a positive health and safety culture. We have a comprehensive suite of policies that collectively address the National Standards for Disability Services ensuring they are upheld during service delivery. Our six policy areas include:
- Occupational Health and Safety
- Human Resources
- Delivery of Services
- Financial Management
- Continuous Improvement
Delivery of Services Policy and Procedures
The Delivery of Services Policy and Procedures document outlines how we aim to deliver high quality services and continuously improve delivery of services through consultation and feedback from Individuals and their families, workers and the wider community. Our access to services is clear, transparent and non-discriminatory to ensure equity and fairness is applied.
As well as our policy and procedure documents we have established a Practice Framework as a guiding document to ensure all Ignite Community Network employees, board members, volunteers and representatives align with the Organisation’s Family Network person-centred approach to service delivery and carry out their roles within the vision, mission and values of the Organisation. The Framework supports transparency and accountability in relation to the Organisation’s core services and supports quality assurance and the ability to achieve consistency.
A Feedback, Complaints and Improvement Policy guides how Ignite Community Network assesses and responds to service complaints, feedback and continuous improvement. A rigorous policy ensures the viability, quality and accountability of our service. As such we have established a number of mechanisms to provide feedback, related to concerns, compliments, complaints or service improvements. We welcome your feedback.
YOUR RIGHTS ARE WOVEN INTO OUR POLICIES
- We respect your values, beliefs and culture.
- We will provide information using the language, mode of communication and terms that you are most likely to understand.
- We are committed to the protection of personal information through privacy and confidentiality. The legal duty of confidentiality ensures we protect our Individuals against inappropriate disclosure of personal information.
- We recognise all Individuals have human and legal rights which should be respected at all times. We promote and protect Individual rights including freedom of expression, self- determination and informed consent decision-making.
- We support an Individual’s right to access supports free from violence, abuse, neglect, exploitation and discrimination.
- We are committed to providing a workplace that is safe and minimises risks to the health and wellbeing of employees, Individuals, their families, and all other stakeholders. All employees are required to submit a National Policy Certificate, Working with Children Check and completion of the NDIS Worker Orientation Module.
- We support the right of each Individual to dignity of risk in decision-making . Individuals are assumed to have capacity to make decisions, exercise choice, and provide informed consent regardless of their disability. We respects the rights of Individuals in exercising choice and control about matters that affect them.
- We promote a person-centred approach to ensure that the person with a disability is in control of decision making of their goals, service delivery and the team that will deliver services. We also recognise the importance of the Family Network in representing Individuals’ interests and promoting choice and control in the planning and delivery of supports.
- We recognise the valuable role that our Individuals, their families, the Family Network, employees and the wider community play in improving our services and outcomes. We are committed to ensuring that the feedback and complaints are handled in a manner which is culturally appropriate, fair courteous and respects the rights and privacy of the person offering the information.
- We support an Individuals’ right to access an advocate (including an independent advocate) of their choice, and their right to have the advocate present when they see fit.